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Help · Troubleshooting

Guests cannot upload to my event

Almost always one of: guest uploads are disabled, the upload window has closed, or the event is password-protected and the guest hasn't entered the password.

Step by step

  1. Open your event → check that guest uploads are enabled.
  2. Check the upload window — it must still be open for the event date.
  3. If the event is password-protected, share the password with guests, or test the QR yourself.

Expected result: Scanning the QR opens the upload page and a guest can add photos without an account.

If it still fails

Use Test guest link from the QR screen. If the test fails, contact support with your event ID.

Still stuck? We can look at your event directly.

Contact support

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