Frequently asked questions.

No. Guests scan the QR code, the browser opens, they upload. No account, no app, no login. The native app is optional and only for hosts who want background uploads from their own phone.

Twenty-six locales today, with native review on English so far and machine-translated copy on the rest (with a small footer notice). We're prioritising native review per market based on actual traffic.

There's a native host app for Android — manage your event from your phone, review guest uploads, and check backup status from the host inbox. Push notifications are not currently available, and there is no iOS build yet. Guests never need an app either way: the QR code opens the browser.

Event: Uploads: 30 days after the event date; hosted storage: 365 days. Exact deadlines use the event time zone and are shown before checkout. ZIP exports per day: 20. Event Plus: Uploads: 120 days after the event date; hosted storage: 365 days. Exact deadlines use the event time zone and are shown before checkout. ZIP exports per day: 20.

Free: 50 photos (without cloud); Up to 5000 photos (cloud-connected). Hosting dates shown before activation. Free allows up to three active events. A slot is released when an event is deleted or its hosted retention deadline passes; a draft with no retention deadline stops counting after 30 days. Marking an event finished does not release its slot. Events covered by an active purchase or gift do not count toward this limit.

Free allows up to three active events. A slot is released when an event is deleted or its hosted retention deadline passes; a draft with no retention deadline stops counting after 30 days. Marking an event finished does not release its slot. Events covered by an active purchase or gift do not count toward this limit.

Free: $0. Event: $49. One payment, tax included. Not a subscription. More room for one event's photos, videos and voice messages. Event Plus: $79 (Total Plus value). One payment, tax included. Not a subscription. Choose an eligible event in your dashboard, then review verified credit and the exact cash due.

Paid plans include a setup guarantee. If your QR upload page or connected cloud backup is not working before your event, email support@galeira.com from the host account and we will either fix it quickly or refund the paid plan within 24 hours. After the event has successfully collected uploads, refunds are reviewed case by case. This guarantee does not cover third-party cloud-provider outages, revoked OAuth permissions, deleted cloud accounts, content removed for legal or policy reasons, or changes of mind after a working event. Full clause at /legal/terms.

Access is activated after payment is verified. Returning from checkout or seeing a failure does not establish whether money was charged or an authorization is pending. Check your billing history and payment provider before purchasing again; contact support with your receipt if the status is unclear.

Access is activated after payment is verified. Returning from checkout or seeing a failure does not establish whether money was charged or an authorization is pending. Check your billing history and payment provider before purchasing again; contact support with your receipt if the status is unclear.

Free: $0. Event: $49. One payment, tax included. Not a subscription. More room for one event's photos, videos and voice messages. Event Plus: $79 (Total Plus value). One payment, tax included. Not a subscription. Choose an eligible event in your dashboard, then review verified credit and the exact cash due.

USD. Free: $0. Event: $49. One payment, tax included. Not a subscription. More room for one event's photos, videos and voice messages. Event Plus: $79 (Total Plus value). One payment, tax included. Not a subscription. Choose an eligible event in your dashboard, then review verified credit and the exact cash due.

Yes. Settings → Branding → upload your event logo + pick colors.

Per file: photos 100 MiB; videos 4 GiB; audio 50 MiB. Free: 50 photos (without cloud); Up to 5000 photos (cloud-connected). Event: Includes up to 25,000 photos, videos and voice messages, 25 GB of originals, and videos up to 10 minutes.. Event Plus: Includes up to 25,000 photos, videos and voice messages, 25 GB of originals, and videos up to 10 minutes.

Yes to all four. Video: MP4, MOV, HEVC, AV1, up to the per-file cap above. Audio messages: M4A or WebM up to 5 minutes. GIFs: rendered inline in the gallery. RAW: CR2, CR3, NEF, ARW, DNG and RAF are stored as originals; a web-friendly JPEG preview is generated automatically.

Open /event/YOUR-EVENT/slideshow on any modern browser (Chrome, Safari, Edge, Firefox 90+). It runs full-screen on anything from a phone to a 4K projector, refreshes new photos every 8 seconds, and falls back gracefully on flaky WiFi by re-using the last cached batch. Recommended: a small HDMI stick (Chromecast, Fire TV, Apple TV) plugged into the venue screen.

Event: Uploads: 30 days after the event date; hosted storage: 365 days. Exact deadlines use the event time zone and are shown before checkout. ZIP exports per day: 20. Event Plus: Uploads: 120 days after the event date; hosted storage: 365 days. Exact deadlines use the event time zone and are shown before checkout. ZIP exports per day: 20.

Event and Plus include one later date move, up to 90 days from the purchased date, before the original upload period closes. Existing purchases retain their saved terms.

Original copies live in Cloudflare R2 (encrypted at rest). If you enable cloud mirror, they also live in whatever cloud you connected — Google Drive, Dropbox, or OneDrive. Existing S3/WebDAV connections continue to receive approved uploads.

Yes. Dashboard → Event → Download all — produces a ZIP of original files in the order they were uploaded.

Free: 1 of Google Drive, Dropbox or OneDrive. Event: Up to three, if you connect them. Event Plus: Up to three, if you connect them. Approved photos are queued into your own Google Drive, Dropbox or OneDrive. Each one shows its state — pending, verified, retrying or failed — so you can fix a problem while the gallery is still up.

Not today. The platform is hosted-only. If self-hosting is critical (a regulator, a NICU, a corporate compliance requirement), email founders@galeira.com — we run a small enterprise pilot and we can scope it.

Event: Uploads: 30 days after the event date; hosted storage: 365 days. Exact deadlines use the event time zone and are shown before checkout. ZIP exports per day: 20. Event Plus: Uploads: 120 days after the event date; hosted storage: 365 days. Exact deadlines use the event time zone and are shown before checkout. ZIP exports per day: 20.

Connect a supported cloud account you own to give approved uploads a separate destination. Review copied, pending and failed status before relying on those files. Copies in that account follow the provider's storage, quota and deletion rules. Check current Free allowances and your event's saved dates on the pricing page and dashboard.

Download the files you want to keep before the hosting date saved for your event. Confirmed copies in your connected cloud are separate and follow that provider's rules. A connected account alone does not prove every file copied, so review pending or failed items before hosting ends.

No. We do not use any photo, voice message, comment, or face vector to train any AI model — ours or anyone else's. Even Amazon Rekognition (our moderation provider) discards images after the moderation request.

It's off by default. When a host enables it, we compute mathematical face vectors (embeddings) so each guest can find their own photos. Vectors are encrypted, deleted with the event, never shared, never used to train models, and never matched across events or against third-party face databases. See the privacy policy for the legal basis.

Every upload runs through automated moderation (Amazon Rekognition) for nudity / violence / hate symbols. Flagged photos sit in a quarantine queue the host reviews — guests don't see them until approved. Hosts can also turn moderation off if their guest list is trusted. Anyone can report content via /report.

Yes. Region-specific addenda for 13 jurisdictions (EU, UK, California, Virginia, Colorado, Connecticut, Utah, Texas, Brazil, Canada, Australia, India, Japan + Korea) live at /legal/regions. Data-subject requests go to privacy@galeira.com.

Only people with the QR code or the magic link. Galleries are unlisted by default — no search engine indexes them, no random URL guess works. Hosts can additionally password-protect.

Yes to both. Dashboard → Gallery → tap a photo → Delete removes it everywhere (originals, mirrors, slideshow, downloads). To stop a guest from uploading more, Dashboard → Guests → find them → Block. Their existing uploads can be kept or wiped in the same dialog.

That's what we build for. The gallery, upload page and host dashboard target WCAG 2.2 AA — semantic landmarks, keyboard navigation on every interactive element, visible focus, and colour contrast checked in both light and dark themes. Photos carry the caption their uploader gave them; we don't invent descriptions for them. If something doesn't work with your screen reader, tell us at accessibility@galeira.com and we'll fix it.

Acknowledgement within 72 hours, full response within 30 days (15 days for CCPA). Most requests — access, deletion, portability — complete inside a week. Send to privacy@galeira.com with the email tied to the account; we verify before acting.

Yes. Dashboard → Event → Settings → Transfer ownership → enter the new owner's email. They confirm via a link sent to that address, the seat moves, and you drop down to co-host (or off the event entirely if you choose). The paid plan and all photos travel with the event.