Frequently asked questions.

No. Guests scan the QR code, the browser opens, they upload. No account, no app, no login. The native app is optional and only for hosts who want background uploads from their own phone.

Original copies live in Cloudflare R2 (encrypted at rest). If you enable cloud mirror, they also live in whatever cloud you connected — Google Drive, Dropbox, OneDrive, S3, or any WebDAV server (Nextcloud, ownCloud, Synology, QNAP).

If cloud mirror is enabled, approved originals already copied to your connected cloud remain in that account. Our Terms also commit to 90-day shutdown notice, final mirror protection for Forever-tier events, a bulk-download link for Wedding-tier events, and a 60-day download window for Free-tier events. See our commitments page.

No. We do not use any photo, voice message, comment, or face vector to train any AI model — ours or anyone else's. Even Amazon Rekognition (our moderation provider) discards images after the moderation request.

It's off by default. When a host enables it, we compute mathematical face vectors (embeddings) so each guest can find their own photos. Vectors are encrypted, deleted with the event, never shared, never used to train models, and never matched across events or against third-party face databases. See the privacy policy for the legal basis.

Free includes unlimited events with 5,000 uploads per event, 60-second videos, a 30-day upload window, a 60-day Galeira gallery, and one cloud-mirror destination. Wedding is $29 one-time with a longer upload window, original-quality collection, larger fair-use limits, slideshow, export, and no Galeira branding. Forever is $59 one-time with longer archive retention and up to 5 cloud-mirror destinations. Full breakdown at /pricing.

Yes. Settings → Branding → upload your event logo + pick colors. Forever-tier hosts can also point a custom domain like photos.ourwedding.com at their gallery.

Every upload runs through automated moderation (Amazon Rekognition) for nudity / violence / hate symbols. Flagged photos sit in a quarantine queue the host reviews — guests don't see them until approved. Hosts can also turn moderation off if their guest list is trusted. Anyone can report content via /report.

Twenty-six locales today, with native review on English so far and machine-translated copy on the rest (with a small footer notice). We're prioritising native review per market based on actual traffic.

Yes. Region-specific addenda for 13 jurisdictions (EU, UK, California, Virginia, Colorado, Connecticut, Utah, Texas, Brazil, Canada, Australia, India, Japan + Korea) live at /legal/regions. Data-subject requests go to privacy@galeira.com.

Yes. Dashboard → Event → Download all — produces a ZIP of original files in the order they were uploaded.

Only people with the QR code or the magic link. Galleries are unlisted by default — no search engine indexes them, no random URL guess works. Hosts can additionally password-protect.

Paid plans include a setup guarantee. If your QR upload page or connected cloud backup is not working before your event, email support@galeira.com from the host account and we will either fix it quickly or refund the paid plan within 24 hours. After the event has successfully collected uploads, refunds are reviewed case by case. This guarantee does not cover third-party cloud-provider outages, revoked OAuth permissions, deleted cloud accounts, content removed for legal or policy reasons, or changes of mind after a working event. Full clause at /legal/terms.

Add a CNAME record pointing your subdomain (e.g. photos.ourwedding.com) to cname.galeira.com. DNS usually propagates in 5–30 minutes; the TLS certificate is issued automatically through Let's Encrypt and is live within a couple of minutes after that. Worst case: 24 hours if your registrar caches aggressively.

Per-file size limits are 100 MB for photos, 4 GB for videos, and 50 MB for audio across every plan. Video duration is where plans differ: 60 seconds on Free, 10 minutes on Wedding, 30 minutes on Forever and Pro. Per-event totals follow fair-use caps: Free supports up to 5,000 uploads per event, Wedding supports up to 25,000, Forever and Pro have much higher limits intended for real events. RAW files count as one item even when paired with a JPEG sidecar.

Yes to all four. Video: MP4, MOV, HEVC, AV1, up to the per-file cap above. Audio messages: M4A or WebM up to 5 minutes. GIFs: rendered inline in the gallery. RAW: CR2, CR3, NEF, ARW, DNG and RAF are stored as originals; a web-friendly JPEG preview is generated automatically.

Open /event/<your-event>/slideshow on any modern browser (Chrome, Safari, Edge, Firefox 90+). It runs full-screen on anything from a phone to a 4K projector, refreshes new photos every 8 seconds, and falls back gracefully on flaky WiFi by re-using the last cached batch. Recommended: a small HDMI stick (Chromecast, Fire TV, Apple TV) plugged into the venue screen.

Yes to both. Dashboard → Gallery → tap a photo → Delete removes it everywhere (originals, mirrors, slideshow, downloads). To stop a guest from uploading more, Dashboard → Guests → find them → Block. Their existing uploads can be kept or wiped in the same dialog.

Yes. Dashboard → Event → Settings → Transfer ownership → enter the new owner's email. They confirm via a link sent to that address, the seat moves, and you drop down to co-host (or off the event entirely if you choose). The paid plan and all photos travel with the event.

Yes — a native host app for iOS and Android (search 'Galeira Host'). It covers everything the web dashboard does plus background photo upload from your camera roll and push notifications for new guest uploads, moderation flags, RSVPs and payments. Guests still don't need any app to upload — the QR code opens the browser.

Instant in the normal path — Stripe fires a webhook within 1–2 seconds of payment success and the event's plan flips before the redirect lands. If the webhook is delayed, the next dashboard refresh reconciles. If it still hasn't moved after 5 minutes, email support@galeira.com with the Stripe receipt and we'll force-apply.

Nothing is charged and the event stays on its current plan. Stripe surfaces the bank's decline reason in the checkout window so you can try a different card. Half-completed payments expire on Stripe's side in 24 hours — no orphan charges. If you see a pending authorisation on your statement, it drops off within 7 days; we never capture it.

Most competitors store your photos on their own servers and you lose access if they shut down or you stop paying. Galeira is built around own-cloud mirroring: approved uploads copy to your Google Drive, Dropbox, OneDrive, S3, or WebDAV account, plus a 90-day shutdown-notice commitment and full ZIP export. We're priced below WedUploader and Fotify, and we ship native RAW + audio messages on the free tier. See our source-dated comparison pages for current competitor notes.

Not today. The platform is hosted-only. If self-hosting is critical (a regulator, a NICU, a corporate compliance requirement), email founders@galeira.com — we run a small enterprise pilot and we can scope it.

Yes. The gallery, upload page, and host dashboard target WCAG 2.2 AA — semantic landmarks, alt text on every guest-uploaded photo (auto-generated and editable), keyboard navigation on every interactive element, and contrast tested on the default theme. We re-audit with NVDA, JAWS and VoiceOver each release. Bugs to accessibility@galeira.com.

Acknowledgement within 72 hours, full response within 30 days (15 days for CCPA). Most requests — access, deletion, portability — complete inside a week. Send to privacy@galeira.com with the email tied to the account; we verify before acting.

Guests get a friendly 'uploads have closed for this event' message instead of the upload button. Nothing existing is hidden or deleted — the gallery stays viewable and downloadable for the full archive period. Hosts can extend the window from Dashboard → Event → Settings any time, including after it has closed.