Frequently asked questions.

No. Guests scan the QR code, the browser opens, they upload. No account, no app, no login. The native app is optional and only for hosts who want background uploads from their own phone.

Original copies live in Cloudflare R2 (encrypted at rest). If you enable cloud mirror, they also live in whatever cloud you connected — Google Drive, Google Photos, Dropbox, OneDrive, S3, or any WebDAV server (Nextcloud, ownCloud, Synology, QNAP).

If you're on the Forever plan with cloud mirror enabled, your photos are already in your own cloud — they outlive us. We commit publicly to 90-day notice + a final ZIP export of every event before any shutdown. See our commitments page.

No. We do not use any photo, voice message, comment, or face vector to train any AI model — ours or anyone else's. Even Amazon Rekognition (our moderation provider) discards images after the moderation request.

It's off by default. When a host enables it, we compute mathematical face vectors (embeddings) so each guest can find their own photos. Vectors are encrypted, deleted with the event, never shared, never used to train models, and never matched across events or against third-party face databases. See the privacy policy for the legal basis.

Free with unlimited events and unlimited photos. 30-day upload window and 60-day Galeira gallery. Wedding tier is $29 one-time with unlimited photos, 6-month upload, 24-month archive, 1 cloud-mirror. Forever tier is $59 one-time with unlimited photos, 12-month upload, 5-year archive, 5 cloud-mirrors. Full breakdown at /pricing.

Yes. Settings → Branding → upload your event logo + pick colors. Forever-tier hosts can also point a custom domain like photos.ourwedding.com at their gallery.

Every upload runs through automated moderation (Amazon Rekognition) for nudity / violence / hate symbols. Flagged photos sit in a quarantine queue the host reviews — guests don't see them until approved. Hosts can also turn moderation off if their guest list is trusted. Anyone can report content via /report.

Twenty-six locales today, with native review on English so far and machine-translated copy on the rest (with a small footer notice). We're prioritising native review per market based on actual traffic.

Yes. Region-specific addenda for 13 jurisdictions (EU, UK, California, Virginia, Colorado, Connecticut, Utah, Texas, Brazil, Canada, Australia, India, Japan + Korea) live at /legal/regions. Data-subject requests go to [email protected].

Yes. Dashboard → Event → Download all — produces a ZIP of original files in the order they were uploaded.

Only people with the QR code or the magic link. Galleries are unlisted by default — no search engine indexes them, no random URL guess works. Hosts can additionally password-protect.

14-day money-back guarantee on every paid plan, no questions asked, as long as fewer than 100 photos have been uploaded to the event. Email [email protected] from the host account and the refund lands back on the original card in 5–10 business days. After 14 days, or above 100 photos, refunds are case-by-case.

Add a CNAME record pointing your subdomain (e.g. photos.ourwedding.com) to cname.galeira.com. DNS usually propagates in 5–30 minutes; the TLS certificate is issued automatically through Let's Encrypt and is live within a couple of minutes after that. Worst case: 24 hours if your registrar caches aggressively.

Per-file size limits are 50 MB for photos and 500 MB for videos on Free and Wedding, 2 GB for videos on Forever. Per-event totals: Free has unlimited uploads, Wedding has unlimited uploads, Forever has unlimited uploads. RAW files count as one item even when paired with a JPEG sidecar.

Yes to all four. Video: MP4, MOV, HEVC, AV1, up to the per-file cap above. Audio messages: M4A or WebM up to 5 minutes. GIFs: rendered inline in the gallery. RAW: CR2, CR3, NEF, ARW, DNG and RAF are stored as originals; a web-friendly JPEG preview is generated automatically.

Open /event/<your-event>/slideshow on any modern browser (Chrome, Safari, Edge, Firefox 90+). It runs full-screen on anything from a phone to a 4K projector, refreshes new photos every 8 seconds, and falls back gracefully on flaky WiFi by re-using the last cached batch. Recommended: a small HDMI stick (Chromecast, Fire TV, Apple TV) plugged into the venue screen.

Yes to both. Dashboard → Gallery → tap a photo → Delete removes it everywhere (originals, mirrors, slideshow, downloads). To stop a guest from uploading more, Dashboard → Guests → find them → Block. Their existing uploads can be kept or wiped in the same dialog.

Yes. Dashboard → Event → Settings → Transfer ownership → enter the new owner's email. They confirm via a link sent to that address, the seat moves, and you drop down to co-host (or off the event entirely if you choose). The paid plan and all photos travel with the event.

Yes — a native host app for iOS and Android (search 'Galeira Host'). It covers everything the web dashboard does plus background photo upload from your camera roll and push notifications for new guest uploads, moderation flags, RSVPs and payments. Guests still don't need any app to upload — the QR code opens the browser.

Instant in the normal path — Stripe fires a webhook within 1–2 seconds of payment success and the event's plan flips before the redirect lands. If the webhook is delayed, the next dashboard refresh reconciles. If it still hasn't moved after 5 minutes, email [email protected] with the Stripe receipt and we'll force-apply.

Nothing is charged and the event stays on its current plan. Stripe surfaces the bank's decline reason in the checkout window so you can try a different card. Half-completed payments expire on Stripe's side in 24 hours — no orphan charges. If you see a pending authorisation on your statement, it drops off within 7 days; we never capture it.

Most competitors store your photos on their own servers and you lose access if they shut down or you stop paying. Galeira is the only platform with built-in cloud mirror to YOUR own Google Drive / Dropbox / S3 / WebDAV, plus a 90-day shutdown notice commitment and full ZIP export. We're cheaper than WedUploader and Fotify, and the only one with native RAW + audio messages on a free tier.

Not today. The platform is hosted-only. If self-hosting is critical (a regulator, a NICU, a corporate compliance requirement), email [email protected] — we run a small enterprise pilot and we can scope it.

Yes. The gallery, upload page, and host dashboard target WCAG 2.2 AA — semantic landmarks, alt text on every guest-uploaded photo (auto-generated and editable), keyboard navigation on every interactive element, and contrast tested on the default theme. We re-audit with NVDA, JAWS and VoiceOver each release. Bugs to [email protected].

Acknowledgement within 72 hours, full response within 30 days (15 days for CCPA). Most requests — access, deletion, portability — complete inside a week. Send to [email protected] with the email tied to the account; we verify before acting.

Guests get a friendly 'uploads have closed for this event' message instead of the upload button. Nothing existing is hidden or deleted — the gallery stays viewable and downloadable for the full archive period. Hosts can extend the window from Dashboard → Event → Settings any time, including after it has closed.